healthline.bg is designed to meet your needs , so we ask you in case you need to replace a product you ordered, please contact us so that we can supply you the right item for you. Please contact us at the stated contact details.
healthline.bg advises you not to forget your rights!
In all cases of withdrawal, return of goods, warranties and claims, the provisions of the Consumer Protection Act shall apply. The consumer has the right to withdraw from the ordered goods within 14 (fourteen) days of receipt of the goods in case the same is NOT USED, the integrity of their packaging is not violated and the product is in the form in which it was received and under the conditions under Article 55 of the CPA.
When the consumer uses his / her right to withdraw from the contract, the user must send or deliver the goods back to Rewerk EOOD or to a person authorized by Rewerk EOOD without undue delay and not later than 14 days, from the date on which the consumer has notified the trader of his decision to withdraw from the contract under Art. 52 of the CPA. The deadline is presumed to be met if the consumer sends or hand over the goods back to Rewerk EOOD before the end of the 14-day period.
Upon acknowledgment of a defective product within 24 hours of its receipt and in the undamaged trade of the goods and the packaging, Rewerk BG EOOD undertakes to replace it with a new or to restore the value paid by the consumer according to Art. 55 of the CPA.
The transportation and other costs of receiving and returning the goods are at the expense of the consumer. In the event of non-conformity of the goods with the characteristics indicated on the description page, the supplier shall refund the entire amount paid by the consumer, in accordance with Art. 54, para. 1 of the CPA. This is done within 14 days of receipt of the goods in the undamaged commercial form of the goods and the packaging. To return the product (s) purchased from the online store, the user / customer must complete the return form and send it to firstname.lastname@example.org.